- Despatch of goods is from the UK.
- Sample ribbons, decorative closures, cupcake dividers, slot decal labels or photo frames must be ordered together with sample gift boxes or bulk gift boxes.
- The extra shipping cost will be calculated at checkout based on the total weight for one or multiple samples ordered.
- Flat rate shipping applies to bulk orders only.
- Due to the UK / USA time difference, your order will likely despatch the day after you place your order.
- Orders are despatched Monday - Friday only, excluding UK national holidays. See our UK Holiday Information for exact dates affected.
- Delivery is door-to-door via a signed-for courier service. Please ensure someone is available at the delivery address you provide or delivery could be delayed, especially to residential home addresses.
Initially please visit our Help Desk FAQ's where you can find comprehensive and searchable information to assist with your query. Generally this is the fastest way to obtain answers to the most common questions.
If our Help Desk does not answer your query, please contact Support via our Contact Us Page and we will get back to you via e-mail.